Refund policy
Last updated:
1. General principle
Because our products are downloadable digital files, by default we do not offer refunds once you have successfully downloaded a file.
2. Cases eligible for a 100% refund
- You have not downloaded any file in the order and request a refund within 7 days of the payment date.
- The file is seriously defective, cannot be opened, or does not match the product description.
- Payment made by mistake or a duplicate charge — resolved within 3 business days.
3. Cases NOT eligible for a refund
- You have downloaded the file at least once and simply changed your mind.
- Software/version incompatibility caused by user error (please read the description carefully before buying).
- Requests made more than 7 days after the payment date.
4. How to request a refund
- Send an email to the.zero2hero.team@gmail.com with your order ID (
ORD-XXXXXX) and a description of the issue. - Attach a screenshot or video as proof if needed.
- Our team responds within 24 hours; if approved, the refund is issued within 3–7 business days to the original payment method.
5. After a refund
All download links associated with the order will be revoked. Digital products derived from a refunded file may no longer be used.